Dixa

Dixa is a customer service platform that unifies customer data and communication channels.

For more information about the API, see the Dixa API.

See the Schema section for a list of objects available for replication.

对这个连接器进行高级查看，包括有用的链接和支持的特性。

特性/功能	支持详情
支持的 Qlik Talend Data Integration 项目	仅 Replication 项目。不支持数据管道项目。
目标更新方法	复制任务：应用更改存储更改在数据湖任务中登陆数据：更改数据捕获 (CDC)
管理元数据	无需手动生成元数据。
模式演变	只支持更改列数据类型操作。
复制 LOB 列（NCLOB、CLOB 和 BLOB）	不支持
已计划 CDC	必填字段。这就是目标与源的更改保持同步的方式。有关复制任务，请参阅为复制任务调度 CDC 有关湖登陆任务，请参阅为湖登陆任务调度 CDC
通知	部分支持设置操作更改通知
监视	仅 CDC，因为满负载与此连接器无关。监视单个数据任务
JSON 列有效载荷的自动解密	不支持不会自动在目标上删除源数据集中的 JSON 列有效负载。

Preparing for authentication

To access your data, you need to authenticate the connection with your account credentials.

请确保您使用的帐户对要获取的表具有读取权限。

To generate the API token:

Log into your Dixa account.
Go to the Settings page.
Scroll to the Manage section and click Integrations.
In the API Tokens tab, click Add API token.
Give the API token a name, like Qlik Integration, to make it easy to find in your list of tokens.
Choose Dixa API as the API version.
Click Save changes
Copy the token.

Creating the connection

有关更多信息，请参阅连接到 SaaS 应用程序。

填写所需的连接属性。
在连接名称中提供连接的名称。
选择打开连接元数据以定义创建连接时的元数据。
单击创建。

Connection settings
Setting	Description
Data gateway	如果您的用例需要，请选择一个 Data Movement gateway。信息注释此字段不适用于 Qlik Talend Cloud Starter 订阅，因为它不支持 Data Movement gateway。如果您有另一个订阅层并且不想使用 Data Movement gateway，请选择无。有关 Data Movement gateway 的优势和需要它的用例的信息，请参阅Qlik Data Gateway - Data Movement。
Start Date	按格式 `MM/DD/YYYY` 输入必须将数据从源复制到目标的日期。
API Token	API token.
Interval	Select the granularity of report time intervals from the drop-down list.

Schema

Schemas and naming conventions can change from version to version. It is recommended to verify your version before continuing.

The schema and info displayed below is for version 1.

Depending on your destination, table and column names may not appear as they are outlined below.

activity_logs

The activity_logs lists all information from activity logs for an organization in your Dixa account.

Replication Method	CDC
Primary Key	id
Replication Key	activityTimestamp
Useful links	Dixa API method

Join activity_logs with	on
conversations	activity_logs.conversationId = conversations.id
messages	activity_logs.attributes.messageId = messages.id

_type

STRING

activityTimestamp

DATE-TIME

activityType

STRING

attributes

OBJECT

This is a nested data structure:

type: STRING
agent: OBJECT, which is also a nested data structure.
- email: STRING
- id: STRING
- name: STRING
- phoneNumber: STRING
agentid: STRING
agentName: STRING
agentNames: ARRAY
avatalUrl: STRING
avatarUrl: STRING
claimedFromLabel: STRING
claimedFromType: STRING
conversationSubject: STRING
destinationId: STRING
destinationLabel: STRING
destinationType: STRING
fromEndpoint: STRING
message: STRING
messageId: STRING
note: STRING
queueLabel: STRING
reason: STRING
subject: STRING
tag: STRING
tagAdded: STRING
templateName: STRING
transferType: STRING

author

OBJECT

This is a nested data structure:

email: STRING
id: STRING
name: STRING
phoneNumber: STRING

conversationId

INTEGER

STRING

conversations

The conversations table lists information about conversations in your Dixa account.

Replication Method	CDC
Primary Key	id
Replication Key	updated_at
Useful links	Dixa API method

Join conversations with	on
activity_logs	conversations.id = activity_logs.conversationId

anonymized_at

INTEGER

assigned_at

INTEGER

assignee_email

STRING

assignee_id

STRING

assignee_name

STRING

assignee_phone_number

STRING

closed_at

INTEGER

conversation_wrapup_notes

ARRAY

created_at

INTEGER

custom_fields

ARRAY

This is a nested data structure:

archived: BOOLEAN
attribute_id: STRING
data_type: STRING
identifier: STRING
value: STRING

direction

STRING

dixa_email_integration_id

STRING

dixa_email_integration_sender_name

STRING

facebook_page_id

STRING

facebook_page_name

STRING

forwarding_email

STRING

from_provisioned_phone_number_id

STRING

from_provisioned_phone_number_name

STRING

handling_duration

INTEGER

initial_channel

STRING

last_message_created_at

INTEGER

originating_country

STRING

queue_id

STRING

queue_name

STRING

queued_at

INTEGER

rating_message

STRING

rating_score

INTEGER

ratings

ARRAY

This is a nested data structure:

rating_cancelled_timestamp: STRING
rating_created_timestamp: INTEGER
rating_language: STRING
rating_message: STRING
rating_modified_timestamp: INTEGER
rating_offered_timestamp: INTEGER
rating_rated_timestamp: INTEGER
rating_scheduled_for_timestamp: INTEGER
rating_scheduled_timestamp: INTEGER
rating_score: INTEGER
rating_status: STRING
rating_type: STRING
rating_unscheduled_timestamp: STRING

requester_email

STRING

requester_id

STRING

requester_name

STRING

requester_phone_number

STRING

status

STRING

subject

STRING

tags

ARRAY

tags_info

ARRAY

This is a nested data structure:

id: STRING
is_deactivated: BOOLEAN
name: STRING

to_provisioned_phone_number_id

STRING

to_provisioned_phone_number_name

STRING

total_duration

INTEGER

transfer_time

INTEGER

transferee_name

STRING

transferee_number

STRING

updated_at

INTEGER

widget_id

STRING

widget_name

STRING

messages

The messages table contains information about all messages in your Dixa account.

Replication Method	CDC
Primary Key	id
Replication Key	created_at
Useful links	Dixa API method

Join messages with	on
activity_logs	messages.id = activity_logs.attributes.messageId

attached_files

ARRAY

author_email

STRING

author_name

STRING

bcc

ARRAY

chat_input_answer

STRING

chat_input_question

STRING

chat_menu_text

STRING

created_at

INTEGER

csid

INTEGER

direction

STRING

duration

INTEGER

from

STRING

from_phone_number

STRING

initial_channel

STRING

is_automated_message

BOOLEAN

recording_url

STRING

text

STRING

ARRAY

to_phone_number

STRING

voicemail_url

STRING

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