Gladly 

Gladly is a customer service platform.

• For more information about connecting to SaaS applications, see 連線到 SaaS 應用程式.

• For more information about Lite connectors, see 連接器分類.

• Depending on your use case, you might need to install Data Movement gateway to move data from SaaS applications. For more information, see 何時需要 Data Movement gateway？.

Feature snapshot

Feature/Functionality	Support details
Supported Qlik Talend Data Integration projects	Data pipeline projects and Replication projects.
目標更新方法	Landing tasks: Change data capture (CDC) using Change Tables Reload and compare Replication tasks: Full load Change data capture (CDC) using Change Tables Change data capture (CDC). Using this method, changes are directly applied to the target. Landing data in a data lake tasks: Change data capture (CDC) using Change Tables Reload
管理中繼資料	Manual metadata generation is required.
結構描述演進	Not supported
Replication of LOB columns (NCLOB, CLOB, and BLOB)	Determined by the task type: Landing tasks: Supports limited LOB size only Replication tasks: Supports unlimited LOB
Scheduled CDC	Only required when accessing data sources without Data Movement gateway.
Notifications	Fully supported 設定變更進行時的通知
Monitoring	Fully supported 監控個別資料任務
Automatic denesting of JSON column payloads	Fully supported

Preparing for authentication

To access your data, you need to authenticate the connection with your account credentials.

To give a user the permission to access an API:

1. In Gladly, click the menu in the left top corner and navigate to Settings>Users.
2. Search and select the user who needs the access. A permission named API User is created.
3. Select the permission and do not change the Agent role of the user.
4. Click Save.

To generate an API token:

1. In Gladly, go to More settings.
2. If you do not see this menu, request the access to the API. See the procedure above.
3. Click API Tokens and Create Token in the top-right corner.
4. Copy the API token.

You can find your Help Center ID in Gladly:

1. Navigate to Settings>Help Center.
2. Click the three dots next to Help Center.
3. Select Configure.
4. Copy the Help Center ID from the URL.

Creating the connection

如需詳細資訊，請參閱連線到 SaaS 應用程式。

1. 填寫所需的連線屬性。

2. 在連線名稱中提供連線名稱。

3. 選取開啟連線中繼資料以在建立後定義連線的中繼資料。

4. 按一下建立。