Downloading a diagnostics package
You can generate a task-specific diagnostics package for Support to review. The diagnostics package contains the task log files and various debugging data that may assist in troubleshooting task-related issues.
To download a diagnostics package:
- Drill-down to Monitor View as described in Viewing specific tasks.
-
Click the Tools toolbar button and then select Support > Download Diagnostics Package.
Depending on your browser settings, the following file will either be automatically downloaded to your designated download folder or you will be prompted to download it:
File name:
<task_name>__diagnostics__<timestamp>.zip
Example:
MyTask__diagnostics__20180109161333.zip