Qlik Answers
Create AI-based assistants with Qlik Answers to ask questions and get answers from unstructured data sources. Assistants use knowledge bases that you create. Accepted file types to use as sources include HTML, DOCX, TXT, and PDFs.
Qlik Answers adds plug-and-play generative AI (GenAI) knowledge assistants for Qlik Cloud.
Assistants provide a chat interface for asking questions and getting personalized, relevant answers.
Answers are sourced using retrieval augmented generation (RAG) from curated knowledge bases of unstructured data added to the assistant, ensuring the responses are relevant to your needs.
Users can view the sources that the assistant used to create its answers, providing transparency over where the information comes from.
Qlik Answers can be useful for:
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Creating an assistant that uses curated knowledge bases of help documentation to allow users to ask questions of your documentation.
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Creating an assistant using knowledge bases of specific or related FAQs to help users find their specific question more quickly.
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Creating an assistant using knowledge bases of support or casework information to allow your users to quickly find pertinent information from the material.
Before beginning to use Qlik Answers, administrators should review Deploying and administering Qlik Answers.
Access to Qlik Answers depends on both user role and space permissions. For more information, see Qlik Answers access and permissions.
Qlik Answers uses generative artificial intelligence (“GenAI”). It is the user’s responsibility to review and verify any GenAI output before using or sharing it, and to evaluate whether the use of Qlik Answers is appropriate for any particular use case and whether it complies with applicable laws.
Qlik Answers is offered and supported in the English language only, but is available for preview in other languages pursuant to the evaluation terms in the Qlik Customer Agreement at www.qlik.com/legal-agreements.
Qlik Answers is not available in Qlik Anonymous Access subscriptions.
Qlik Answers workflow
The following outlines the best workflow for using Qlik Answers assistants and knowledge bases to provide a generative AI chat experience.
- Add knowledge bases
Create your knowledge bases and add knowledge sources to them.
- Create your assistant
Create your assistant and add knowledge bases to the assistant.
- Customize the assistant chat experience
Add conversation starter questions and customize your chat.
- Make your assistant available
Make your assistant available to your users. Invite users to the space with your assistant or move the assistant to a space to which your users have access.
- Synchronize the indexing of the knowledge base
Keep data sources up-to-date with scheduled indexing of data sources.
- Manage the conversation history and improve your assistant
Review the history of conversations with your assistant, mark them as reviewed, and adjust the knowledge bases used by the assistant to provide better answers.
Limitations
Assistants and knowledge bases have the following limitations:
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The chat experience is supported for mobile browsers, but creating and managing knowledge bases and assistants are not optimized for standard mobile browser screen sizes.