You need to know the ServiceNow server and database name to create a connection. You must also have access credentials. Once you have created a connection to your ServiceNow database, you can select data from the available tables and load that data into your app.
In Qlik Sense, you connect to a ServiceNow database through the Data manager or the Data load editor.
Setting up the database properties
Qlik Sense database properties
| Database property | Description | Required |
|---|---|---|
| Direct Gateway |
This field will only appear if you selected the "via Direct Access gateway" data connection. Select the data gateway through which you need to connect to your data source. Information noteRequires Direct Access gateway 1.6.6 or later.
Information noteUsers that need to leverage gateway-enabled data connections must have the Can Consume Data permission for the space in which the gateway resides.
|
Yes |
| Host name | The host name of the ServiceNow server in format hostname.service-now.com. Token URLs must be additionally prefixed with https://. | Yes |
| Port | 443 | Yes |
Authenticating the driver
ServiceNow connections have the following authentication options:
-
User name and password
| Property | Description |
|---|---|
| User Name | User name for the ServiceNow connection. |
| Password | Password for the ServiceNow connection. |
| Name |
Name of the ServiceNow connection. The default name will be used if you do not enter a name. |
Account properties
Credentials
Credentials are used to prove that a user is allowed to access the data in a connection.
There are two types of credentials that can be used when making a connection in Qlik Sense SaaS. If you leave the User defined credentials check box deselected, then only one set of credentials will be used for the connection. These credentials belong to the connection and will be used by anyone who can access it. For example, if the connection is in a shared space, every user in the space will be able to use these credentials. This one-to-one mapping is the default setting.
If you select User defined credentials, then every user who wants to access this connection will need to input their own credentials before selecting tables or loading data. These credentials belong to a user, not a connection. User defined credentials can be saved and used in multiple connections of the same connector type.
In the Data load editor, you can click the 
underneath the connection to edit your credentials. In spaces or Data manager, you can edit credentials by right-clicking on the connection and selecting Edit Credentials.
See which authentication type applies on each connector's page.
| Account property | Description |
|---|---|
| User defined credentials | Select this check box if you want users that access this connection to have to input their own credentials. Deselect this check box if credentials can be shared with anyone who has access to this connection. |
| New credentials | Drop-down menu item that appears if User defined credentials is selected. |
| Existing credentials | Drop-down menu item that appears if User defined credentials is selected. |
| User | User name for the connection. |
| Password | Password for the connection. |
| Credentials name | Name given to a set of user defined credentials. |
| Property | Description | Required |
|---|---|---|
| Enable SSL | Require SSL authentication on the connection the ServiceNow server. | No |
| Use System Trust Store | Use the SSL certificate located in the standard system location used for storing trusted certificates. | Yes, if certificate is stored in the standard system location. Only available when SSL is enabled. |
| Trusted Certificate | The full path to the SSL certificate if it is not stored in the standard system location. | Yes, if certificate is not stored in the standard system location. Only available when SSL is enabled. |
| Enable Host Verification | Specifies whether the driver verifies that the host in the certificate is the host being connected to. | No |
| Enable server identity | Specifies whether the driver verifies that the host in the certificate is the host being connected to. | No |
Miscellaneous properties
| Property | Description |
|---|---|
| Query timeout | Amount of time before a data load query times out. Can be set from 30 seconds to 65535 seconds. Default is 30 seconds. |
Load optimization settings
| Property | Description | Required |
|---|---|---|
| Max String Length |
Maximum length of string fields. This can be set from 256 to 16384 characters. The default value is 4096. Setting this value close to the maximum length may improve load times, as it limits the need to allocate unnecessary resources. If a string is longer than the set value, it will be truncated, and the exceeding characters will not be loaded. |
No |
Advanced options
| Option | Description | Required |
|---|---|---|
|
Name |
Name of the property. You can add additional properties by clicking the |
No |
| Value |
Value of the property. |
No |
| Thrift | Can be set to Binary, SASL, or HTTP. Default = SASL | Yes |
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