Managing Qlik Sense Enterprise SaaS and Qlik Sense Business subscriptions
As the service account owner (SAO), you can manage certain aspects of your Qlik Sense Enterprise SaaS or Qlik Sense Business subscription from My Qlik.
Managing Qlik Sense Enterprise SaaS subscriptions
With a Qlik Sense Enterprise SaaS subscription, you can do the following in My Qlik:
-
Review payment and billing information.
-
View and download invoices.
-
Manage payment methods.
For subscription changes, such as renewal, contact your Qlik account manager.
Managing Qlik Sense Business subscriptions
With a Qlik Sense Business subscription, you can do the following in My Qlik:
-
Review payment and billing information.
-
View and download invoices.
-
Manage payment methods.
-
Renew your subscription.
-
Adjust the number of users.
-
Cancel your subscription.
Upgrading a Qlik Sense Business subscription
You can upgrade a Qlik Sense Business subscription to a capacity-based Qlik Cloud Analytics subscription. To upgrade, contact your Qlik account manager.
Renewing a Qlik Sense Business subscription
Do the following:
- Go to My Qlik and select the subscription.
- Click Renew.
-
Click + or – to specify the number of paid users for the renewal period.
The monthly cost based on tiered pricing is displayed to the right.
You cannot reduce the number of seats below the number of active users in the tenant. Remove users first and wait at least two minutes before proceeding.
-
Click Continue.
The payment page appears.
-
To use the credit card on file, ensure that it is selected. Tip noteTo add a new credit card, click Add new payment and enter your new credit card information.
- Click Continue.
The Overview page displays your selections.
-
Confirm your selection and click Pay.
Once the payment is processed, your subscription is renewed.
Reducing the number of users
When you reduce the number of users, the changes will take effect at the beginning of the next subscription period. Until then, your current seats remain available. You can undo a reduction at any time before the end of the period.
Do the following:
- Go to My Qlik and select the subscription.
- Click Manage.
-
Click Reduce seats.
-
Click + or – to specify the number of paid users for the next subscription period.
The monthly cost based on tiered pricing is displayed to the right.
You cannot reduce the number of seats below the number of active users in the tenant. Remove users first and wait at least two minutes before proceeding.
- Click Continue.
-
Review the confirmation dialog, select I Understand, and click Confirm.
The subscription tile updates to show the requested reduction and the effective date.
Undoing a seat reduction
Do the following:
- In My Qlik, find the subscription and click Undo Request.
- Select the I Understand checkbox and click Confirm.
The subscription tile updates to reflect the original number of seats.
Canceling a Qlik Sense Business subscription
Cancellation takes effect at the end of your current subscription period. Until then, you can continue using your subscription. You can undo the cancellation any time before the end of the period.
Do the following:
-
Go to My Qlik and select the subscription.
- Click Manage.
-
Click Cancel subscription.
-
Review the confirmation dialog, select I Understand, and click Confirm.
Managing payment methods
With a Qlik Sense Enterprise SaaS or Qlik Sense Business subscription, you can update your credit card information in My Qlik.
Adding a credit card
Do the following:
- In My Qlik, go to the Payment & billing page.
- Under Payment methods, click Add credit card.
- Enter your credit card payment information and click Continue.
The new credit card appears under Payment methods.
Deleting a credit card
You cannot delete the default payment method. Set another payment method as default before deleting the existing one.
Do the following:
- In My Qlik, go to the Payment & billing page.
- Under Payment methods, click
on the credit card that you wish to remove. - Select Delete.
- On the Delete credit card? page click Delete to remove the payment method.
Changing the default payment method
Do the following:
- In My Qlik, go to the Payment & billing page.
- Under Payment methods click on the credit card that you wish to set as the default.
- Select Set as default payment method.