Deleting a Qlik Cloud tenant

This article explains how Qlik handles deletion of Qlik Cloud tenants. Tenants are automatically deleted when trials, evaluations or paid subscriptions expire, but you can also request tenant deletion if you are the service account owner (SAO) of the subscription. You can view the expiration date of your subscription within My Qlik.

Qlik Cloud has different classifications for tenants depending on how tenant creation was requested. The three types of tenants discussed on this page are:

• Trial tenants

  You have a trial tenant if you completed a form on Qlik.com to try Qlik Cloud.

• Evaluation tenants

  You have an evaluation tenant if you are working with the Qlik sales team, and they have issued a Qlik Cloud tenant for your review.

• Paid subscriptions

  For more information about Qlik Cloud paid subscription options, see Qlik Cloud capacity-based subscriptions.

Retrieving your data

You should always try to retrieve the data from a tenant before the trial, evaluation, or paid subscription expires. Upon expiration, you have 30 days during which you can still retrieve, or delete, any content from the tenant before it is set to a disabled state. The 30-day period cannot be extended.

Requesting deletion of a tenant

You can request deletion of a tenant prior to the expiration date. The timeline for tenant deletion begins when you confirm the decision to delete the tenant.

• Trial tenants and evaluation tenants

  You can request deletion prior to the expiration date from the Settings menu in the Administration activity center of your tenant.

• Paid subscription tenants

  If you have a paid subscription, the service account owner of the tenant can request tenant deletion prior to the expiration date by contacting Qlik Customer Support. Qlik Customer Support will activate a capability enabling you to perform the tenant deletion process.

Automatic deletion of a tenant with expired license

When your trial license or evaluation license has expired, the tenant, and all data stored on the tenant, will automatically move through the following steps. The timelines are different between paid subscription tenants, and trial tenants or evaluation tenants.

Requesting tenant reactivation

You can reactivate a Qlik Cloud tenant that was requested to be deleted, or where the license expired. The service account owner must contact Qlik Customer Support to reactivate the tenant within the following timelines:

• Trial tenants and evaluation tenants

  If deletion was requested: Within 30 days of activating the tenant deletion process.

  If the license expired: Within 60 days of license expiration.

• Paid subscription tenants

  If deletion was requested: Within 30 days of activating the tenant deletion process.

  If the license expired: Within 180 days of license expiration.

OEM tenant deletion

Tenants created with an OEM subscription may initiate tenant deletion using the tenant deletion API. The API permits scheduling the date a tenant will be deleted. The specified deletion date must be between 10 days and 90 days from the date the API request is made.

Tenants scheduled for deletion using the API will be disabled for a minimum of 10 days, so that the tenant can be reactivated if it was disabled prematurely.

As with non-OEM subscriptions, tenant backups will be deleted 30 days after the tenant has been deleted.