Best practices for preparing knowledge base content

You can improve the quality of assistants' answers by ensuring the content of its knowledge base meets certain key criteria.

Content structure

Using content with a strong structure can help assistants identify the most relevant sources for their responses when processing the material. Consider the following best practices when preparing content for knowledge bases:

• Use clear, descriptive headings and subheadings with relevant keywords.

• Use simple table structures.

• Use standardized terminology.

Content accuracy

The content of knowledge bases should be as accurate as possible. Regularly review and update the content to keep it relevant and correct.

Content type

Leverage different types of content in your knowledge bases depending on the purpose of the assistant that will use it. Here are some examples:

• Frequently Asked Questions (FAQs) can address recurring questions and issues.

• Glossary definitions can explain technical terms or company-specific concepts.

• How-to procedures can provide step-by-step instructions for completing tasks.

• Tables can provide reference information.